Terms and conditions

 

House Rules / Terms & Conditions

 

 

QUIET HOURS:
In support of local and FIELDTRIP's good neighbor policies, quiet hours are from 9pm to 7am, regardless of local municipality rules. During the hours of 9 pm to 7 am, amplified music on the exterior of the house is strictly prohibited. Further, loud noise, including loud voices, laughing, yelling, or game playing must be kept to a minimum. In short, take the activities inside and close all the doors and windows. Further, all of our properties are in jurisdiction with nuisance clauses in Short Term Rental ordinances. The nuisance clauses declare that neighbors of short term rentals have the right to a nuisance free living environment which includes day-time noise. The ordinances stipulate that any noise emanating from a short term rental property SHALL BE audible to neighbors. Neighbors in all of our jurisdictions are highly sensitive to noise from vacation rental guests and cities and counties will assess fines at all hours of the day if the noise is at an unreasonable volume. Fines range from $250 - $2,000, which will assessed to and paid by guests. Conversely, please call us if there are neighbors being loud or feel free to call local enforcement as the situation warrants. The primary booker on the reservation is expected to monitor their guests behavior at all times to ensure compliance with FIELDTRIP policies and noise ordinances. Consistent complaints from neighbors, or any police activity will result in guests being asked to leave prior to their scheduled departure date, without refund.

 

OCCUPANCY:
Occupancy is strictly enforced by both us, and the city. Any guest found to be exceeding the max number of occupants allowed will forfeit their security deposit and asked to vacate the premises, without refund for remaining stay. Any fines received from the city will be the responsibility of the guests to reimburse within 48 hours of receipt. The total amount of individuals allowed to stay overnight at the Rental Property will be limited to the max occupancy of the home. Over occupancy during the day must be communicated to and approved by the Property Operator prior to check-in.

 

RENTER REQUIREMENTS:

For legal and accounting purposes, the person placing the reservation must be the same as the credit/debit cardholder and the same person staying at the property during the booked days. This person is considered to be the Guest. All other persons involved with the rental are considered to be the Guest's invitees, and all discussion regarding reservation, cancelation, and damage policies will be the sole responsibility of, and discussed with, the Guest, not the Guest's invitees. The Guest understands that Property Operators rent to responsible adults over the age of 25 ONLY unless otherwise stipulated by online travel agency terms and conditions. 

 

CHANGE IN NUMBER OF GUESTS/CONDUCT OF GUESTS:

Guest(s) agrees that more than the number of people stated on the reservation shall not occupy the premises. Unauthorized people at the home at any time will result in a double charge for each additional guest or a maximum occupancy charge (whichever is greater), and loss of any security deposit, if applicable, in addition to any and all damage, disturbance, excess cleaning charges (and any associated vendor fees). The rental is not intended for parties or gatherings at any time for anyone except the guest list provided above. Exceptions may be requested from the property manager and will be reviewed on a case by case basis are made on an individual basis and require our express prior written consent, which may be withheld in our sole discretion. If there is excessive noise or music, any illegal activity, or evidence of a violation of these policies, you may be asked to vacate the premises without any refund and additional charges (including, but not limited to vendor fees) may be assessed. Please inform us of any change in the number of guests before your arrival to avoid these charges and so the home can be prepared appropriately for your group. No exceptions or refunds are given for changes in the number of guests after your arrival.

ARRIVAL & DEPARTURE TIME:

• ARRIVAL TIME: Check-in is at 4 pm. An earlier arrival may be arranged for an early check-in fee, provided there are no interruptions to other reservations or the housekeeping schedule. Please contact us within 48 hours of your arrival to make these arrangements. Unless you have specifically arranged for an early arrival time, please do not arrive at the property before your scheduled check-in time. Unauthorized early arrival is subject to a $200/hr fee. 
• DEPARTURE TIME: Check out is at 11 am. Your prompt departure is appreciated so we can prepare the home for any incoming guests. A late departure may be arranged for a late check-out fee, which varies depending on the desired time of check-out, subject to other reservations and housekeeping schedules. If you have not arranged for a late checkout, you may be charged $200 for each hour beyond 11 am you are still on the property, at a minimum of one hour. If the house has not been vacated by 4 pm, a fee equal to the rental rate of 2 ½ days may be assessed. Any lost revenue from an upcoming back-to-back reservation canceled due to lack of timely Guest check-out will also be charged to the Guest.

UPON ARRIVAL:

Take a look around the house upon arrival and reach out with any issues to allow for a speedy resolution . If there are concerns or issues with your Rental Property, please immediately contact us (leave a message if there is no answer). No refunds or considerations will be given unless we are notified of problems during your stay. No refunds will be given for issues communicated to the Property Owner after a Guest stay. 
 

EMERGENCIES/ MAINTENANCE:

In the event of a life-threatening emergency at the property requiring fire or police services, please dial 911 immediately and first. Do not call our guest experience number and waste valuable time in reaching emergency services. Once the situation is stabilized, please call our guest experience line to report the event. For non-life-threatening issues are maintenance concerns with the condition or functionality of the home, please contact us via voice message and send a text message at (424) 346-9887. Please notify us immediately if you had to use a fire extinguisher for any reason so we are aware of the issue and can also replace the fire extinguisher.

CANCELLATION:

Reservations canceled less than 60 days before the check-in date will not be entitled to a refund, with the exception of bookings made within the last 24 hours (Grace Period), if more than 72 hours prior to arrival. The grace period will not be valid for reservations less than 72 hours prior to arrival. Those canceled within the grace period will receive a full refund.

 

POWER/ WEATHER RELATED CANCELATION:
We do NOT issue refunds due to acts of nature, such as weather, road conditions, snow conditions, power outages, forest fires or other natural issues outside of our control. Nor do we issue refunds for life issues, such as financial hardship, illness, inconvenience or other hardships not specifically listed. Fieldtrip will consider rescheduling a reservation for a future date on a case-by-case basis at the sole discretion of Fieldtrip Hospitality and with no guarantees. We strongly encourage bookers to purchase travel insurance at the time of booking to protect guests against such events.

CANCELLATION FOR FRAUDULENT OR SUSPICIOUS ACTIVITY:

• Right to Cancel. The Property Operator reserves the right to immediately cancel any reservation or refuse service to any guest for actual or suspected fraudulent activity, unauthorized use of a payment method, or other suspicious behavior. This includes, but is not limited to, the following circumstances: 
  • The name on the reservation does not match the name on the payment method.
  • The provided contact information is invalid or suspicious (e.g., disposable email addresses, disconnected phone numbers).
  • An attempt is made to use stolen, forged, or counterfeit identification.
  • The credit card transactions with the guest provided credit card are declined multiple times, especially for reservations booked within 7 days of check-in. 
  • After repeated declines, the guest attempts to shift to to split payment using two or more different credit cards in the name of someone other than the booker, especially for reservations booked within 7 days of check-in..  
  • The guest's booking history or profile indicates a pattern of fraudulent or suspicious behavior.
  • The guest requests a refund for an "overpayment," a common fraudulent tactic.
• Cancellation Process and Refunds. In the event of a cancellation due to suspected fraud, the Property Operator will notify the guest using the contact information provided. All payments made will be returned to the original source, and the guest is responsible for any fees associated with the refund process. The Property Operator shall not be liable for any incidental, consequential, or other damages or expenses resulting from such cancellation.

​CLEANING FEE(s):

A non-refundable cleaning fee is required with all reservations. This fee is for our housekeepers who dust, vacuum, sanitize, clean linens and towels, maintain the pool / hot tub and remove refuse from the property. Guest(s) are required to follow all checkout procedures detailed in this agreement and leave the property in the same general and good habitable condition it was in when the Guest(s) arrived. Undue and/or unreasonable cleaning of the home shall be charged to the Guest's/Cardholder's credit card as an Additional Cleaning Fee starting at $250 and increasing depending on the extent of filth or damages, all as determined by our cleaning vendors. This also applies to the property exterior, grounds, BBQs, and pools / hot tubs (if so equipped).

 

CLEANING REQUIREMENTS:

• A standard supply of expendable supplies such as paper goods and soap is provided for guest convenience and intended to last 2-3 days at the properties maximum occupancy. Additional paper goods supplies are the responsibility of the guest. 
• Basic cleaning supplies are stocked for guest convenience. Housekeeping services are not provided during your stay. Daily or custom housekeeping services can be arranged with our guest experience team and additional charges will apply.
• GLITTER AND CONFETTI ARE NOT ALLOWED AT ANY PROPERTY, INSIDE OR OUTSIDE. GLITTER OR CONFETTI CLEANUP WILL AUTOMATICALLY INCUR A $250 EXCESS CLEANUP FEE
• Excessive cleaning fees may be charged to the guest for instances beyond normal property use including but not limited to blood, vomit, other bodily fluids, feces, excessive kitchen mess, stains from grease or wine, or oil/fluid stains from vehicles. Excess cleaning fees start at a $250 and increase depending on the degree of filth, damages and/or negligence. 
• Checkout Instructions:
  • Check-out time is 11:00 am
  • Load and start the dishwasher. The kitchen isn't expected to be perfect but please help our staff and the next guests by not leaving excessive dishes, pots, and pans. 
  • Collect all trash in trash bags and place in or next to the provided trash bins outside
  • Ensure that kitchen appliances, BBQ, firepits, Air Condition/heat, etc. are all turned off
  • Double-check for all your belongings
  • Lock the door on your way out using the automated lock
  • Return the provided key to the lockbox if applicable

**GLITTER AND CONFETTI ARE NOT ALLOWED AT ANY PROPERTY, INSIDE OR OUTSIDE. **

 

SMOKING:

Smoking is strictly prohibited on the entire premises, both within the house and on the Rental Property grounds. This includes smoking cigarettes, vaping, cigars, pipes or any other smoking device. Violation of the no-smoking policy will result in forfeiture of the full security deposit and damage liability of up to $2,500 for any discovered damage to furniture or odors.

PLUMBING:

Do not put any feminine products, birth control methods, dental floss, baby wipes, paper towels, or anything besides toilet paper in the toilet. The toilets are water-saving models and don't have a strong flush. Llimiting the amount of toilet paper used will help prevent a clog. Several of our properties are also on septic tank systems instead of city sewage.

 

PETS (If Applicable):
Pets are allowed if (a) the Rental Property is pet-friendly (b) Property Operator has given approval prior to your stay and (c) the applicable pet fees have been paid. The fee is $150 per pet with a 3 pet maximum.  Unauthorized occupancy of pets will result in immediate termination of this Rental Agreement, removal from the Rental Property, and loss of all rents and deposits. If the discovery of unauthorized pets is made after your departure, a fine of $500 plus any additional cleaning charges will be assessed. If you are given permission to bring a pet the following rules must be followed:

• No pets on any furniture, bedding, or in the house pack-n-play baby crib.
• Please do your best to remove all pet hair to avoid additional cleaning time/charges.
• All waste must be picked up and placed in the garbage cans tied securely in trash bags. (Please remember we don’t have garbage service and housekeepers have to remove your trash with their vehicles!)
• No pets in the pools, hot tub, or bathtubs.
• Pets should not be left unattended in the home or in the backyard unless crated. Do NOT leave pets outside unattended, as we have vendors (landscapers, pool maintenance, etc.) who enter through the back gate. These vendors are not liable for lost pets who escape during their services due to a lack of pet owner supervision. Also, many of our homes are adjacent to wildlife areas where coyotes and bobcats are known to frequent the area.

POOL / HOT TUB USE & RULES (If Applicable):

The use of the pool / hot tub is strictly at your own risk and liability. Our pool maintenance sanitizes and replenishes chemicals in all pools / hot tubs prior to your arrival. If additional maintenance is required during your stay, or the next guests are unable to use the tub due to conditions resulting from your failure to observe the following rules, there will be a $150 fine assessed. Instructions for the tub controls are posted at the hot tub or we will be happy to help you. 

• ALWAYS SHOWER OR BATHE BEFORE AND AFTER USING THE HOT TUB! Body oil, makeup, hair products, etc. clog filters!
• An adult must always accompany children.
• Observe the safety precautions posted at the tub and have all guests do likewise.
• If temperature has been adjusted during use, additional charges may apply.
• Use non-breakable drink containers in the tub area.
• DO NOT ADD ANYTHING TO THE POOL / HOT TUB WATER such as bubble bath & oils, even if they say they are compatible.
• If the water level is low (below the filter intake) add more water or call, as low water can destroy the pump.
• If the water looks cloudy or dirty, please call. * If it is found that the service is necessary due to Guest abuse, the Guest will be responsible for the charges.

Pool heating is an additional fee and NON-REFUNDABLE once pool heating has been started. In most cases, pool heat requests must be received no later than 48 hours prior to check-in. Contact our guest experience team for details. For some properties, pool heating is a seasonal offering and may not be possible during winter months. 
 

EVENTS:
Guest(s) will notify and receive written approval from the Property Operator for any events taking place on the Rental Property. Approval and required permitting is required. Violation of this will result in immediate termination of this rental agreement and removal from the premises without refund. 

GUEST REQUESTED VENDORS:
With Property Operator approval, guests can invite outside vendors (chefs, massage therapists, yoga instructors, etc.) to perform services at the Rental Property. You may have 2 additional vendors outside of the max occupancy of the Rental Property. Any additional vendors will be considered, but all must be approved. On occasion Property Operator may refer or recommend local vendors; such referred vendors have no relationship with the Property Operator and any such recommendations are made as a courtesy to the Guest, and Property Owner makes no representations as to the quality, capabilities, or character of such vendors. Whether such vendors are sourced by Guest or referred by Property Operator, the Property Owner is not responsible for the vendor and any claims, theft, injuries, disputes, damages or claims arising from Guest’s invitation of such vendors are the sole responsibility of the Guest. 

DAMAGES:
Each booking includes a mandatory $1,500 Damage Waiver Fee, providing guests limited insurance coverage for qualified accidental damage to the property and its contents per the terms below. Coverage Includes Accidental damage to furniture, fixtures, appliances, and home contents that are promptly self-reported by the guest prior to checkout.
 

• Damage not reported by the guest prior to checkout.
• Intentional acts, gross negligence, or violations of house rules.
• Theft, smoking, or unauthorized pets.
• Structural damage (e.g., walls, flooring, windows) without clear guest notification.

• Guests must self-report any damage via message, email, or call prior to departure to be eligible for coverage.

Guest(s) agree that Property Operator reserves the right to enter the Rental Property at any time to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations or improvements as we may deem appropriate, or to show the Rental Property to vendors or prospective purchasers or Guests (in which case prior notification will be given to Guest).

 

SECURITY & SAFETY RISKS:

ALWAYS LOCK DOORS AND WINDOWS WHEN YOU LEAVE THE HOME! When you rent the home, you assume responsibility for it and its contents, as well as your personal property. Always lock the doors and windows when you leave the home.

INDEMNIFICATION & HOLD HARMLESS:
While Property Operator and its Property Owners strive to maintain Vacation Properties in the finest condition, no guarantees are expressed nor implied regarding suitability or for any particular purpose. All Guest(s) and their invitees use the Vacation Property structures and premises at their own risk. Property Operator and its Property Owners shall not be held liable or otherwise responsible in any way for injury to any Guest and/or their invitees that is caused or permitted to be caused by the intentional or unintentional acts of said Guest(s) and/or invitees, or by the failure of structures, appliances, (including hot tubs and BBQs) furnishings, and/or other equipment, whether by malfunction, misuse, acts of God/nature, and/or are otherwise naturally occurring. No guarantees are expressed nor implied as to the suitability of utilities and other services provided to the Vacation Properties and adjacent structures and premises. No guarantees are expressed nor implied regarding the suitability/compatibility of materials utilized in the construction of the Vacation Property and/or its contents. Property Operator and its Property Owners shall not be held liable nor otherwise responsible in any way for allergic reactions to Guest(s) or invitees, caused or permitted to be caused by materials utilized in the manufacture of the Vacation Property and/or its contents, nor from mold and/or airborne spores, nor from pet/animal allergens, nor from chemical agents including, but not limited to appliances, linens, carpeting, utensils, fixtures, hot tubs, and/or other equipment. By written or electronic endorsement of this Agreement, Guest(s) and invitees hereby agree to forever hold-harmless and indemnify Property Operator and its Property Owners from and against all claims, demands, loss, liability/responsibility of any kind and character, including the cost of defense, arising out of or in any way connected with the Guest(s) use of the property.